CI&T's commitment to privacy
Why CI&T collects personal information
a. CI&T collects personal information in order to conduct our business, to market our services, and to meet our legal obligations. Sometimes, our clients may also require us to collect information on their behalf in connection with products or services they provide to you. We may also collect data for informational purposes to best cater our services to you and enhance your experience using our products or services.
b. You may refuse to provide us with some or all of your personal information; however, this may limit the ways in which we can interact with you, including providing you with our services.
Types of information we collect
a. CI&T usually collect the following kinds of personal information:
i. Name, address, occupation, and contact information
ii. Interests in our services or events, or that of our clients
iii. Information about people’s relationships and business activities with us or our clients
iv. Your opinion or comments
v. Non-identifiable personal information pertaining to CI&T’s business (i.e. age, location)
How information is collected
a. CI&T gathers information in two ways:
i. Name, address, occupation, and contact information Information you give us - When you provide information to us by way of paper or online forms or questionnaires filled out by you, in-person interactions with CI&T staff or agents, interviews, business cards or telephone conversations. We also collect information directly when you voluntarily provide it to us. For example, we may provide the opportunity to sign up for a periodic email newsletter by entering your email address. It is completely up to you whether or not you want to provide it. Additionally, we collect personal information when you apply online for a job opening at CI&T.
ii. Information we get from your use of our services - This could be through our website's technology or through other third parties who collect information on our behalf or have the right to share your information with us. This information includes:
1. Device information
2. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). CI&T may associate your device identifiers or phone number with your account on any CI&T software (i.e Smart Canvas).
3. Log information (See section 6)
4. When you use our services or view content provided by CI&T, we may automatically collect and store certain information in internet access logs. This may include:
a. details of how you used our service, such as your search queries.
c. device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
d. Cookies that may uniquely identify your browser or your CI&T Account. (See section 5)
e. Location information
f. Unique application numbers
i. Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to CI&T when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
g. Local storage
i. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
h. We use various technologies to collect and store information when you visit a CI&T service, and this may include sending one or more cookies.
a. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. Other technologies are used for similar purposes as a cookie on other platforms where cookies are not available or applicable.
ii. When you visit our website, the following categories of cookies may be set in your browser:
c. Registered Visitor Cookie
i. A unique identifier given to each registered user, used to recognize you through their visit and when they return to the site.
d. Performance cookies
i. These cookies collect information so that we can analyse how our visitors use our site. These cookies don't collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our site works.
ii. Google Analytics Cookie – allow us to follow the actions of a user during your visit to our site (for more information, see Analytics cookies below).
e. Functional cookies
i. These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
ii. We may use information collected from functional cookies to identify user behavior and to serve content based on your profile. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.
f. Analytics cookies
i. In order to keep our website services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use the site.
ii. Cookies allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyse patterns of user activity and to develop a better user experience.
iii. Web analytics data and cookies cannot be used to identify you – they do not contain personal information such as your name or email address.
a. As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
d. When we include content from other sites (e.g., Google Analytics, Hubspot etc.) these sites may also set their own cookies and we do not have access or control over these cookies. We suggest you go to the relevant third party’s website to find out more information about their cookie use. Google Analytics -http://www.google.com/policies/privacy/. Hubspot - http://legal.hubspot.com/privacy-policy.
Analytics - Display Advertising
a. CI&T and third-party vendors, including Google, use first-party cookies (Google Analytics cookie) and third-party cookies (DoubleClick cookie) together to inform, optimize, and serve ads based on past visits to our website. More specifically, our website has implemented and uses display advertising, and we utilize Google Analytics to implement a specific feature called remarketing. Remarketing is a feature of Google’s AdWords that allows us to optimize the delivery of ad content specifically targeted to a visitor’s interests based upon previous visits to our site. If you’d like more information about remarketing lists in Google Analytics please visit the following site - https://support.google.com/analytics/answer/2611268.
b. If you would like to opt-out of Google Analytics for display advertising you may do so by using the Ads Preferences Manager.
c. There is also a Google Analytics opt-out browser add on that you can download at https://tools.google.com/dlpage/gaoptout/.
d. We may partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here - http://preferences-mgr.truste.com/(or if located in the European Union click here - http://www.youronlinechoices.eu/
a. Our Web pages contain electronic images known as Web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
b. We also collect information directly when you voluntarily submit it to us. We may provide the opportunity to sign-up for a periodic email newsletter by entering in your email address. It is completely up to you whether or not you want to provide it. Additionally, we collect personal information (such as your name and contact information) when you apply online for a job opening at CI&T.
c. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.
How CI&T uses this information
i. to provide our services to you or our clients
ii. to manage our relationships with you or our clients
iii. to improve CI&T or its client’s services
iv. to provide professional advice to our clients relating to the performance of IT system and procedures
v. to review and assess your job applications
vi. to answer your inquiry
vii. to direct-market products and services, advise you of news and industry updates, trends and events
viii. to share with trusted third parties (e.g., our contracted service providers or advisers) whom we have engaged to provide services to you or help us meet our contractual or legal obligations.
Sharing information with 3rd parties including those overseas
i. Frames - Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to CI&T.
How does CI&T protect sensitive personal information?
Access, update and deletion of personal information
a. You are entitled to know whether we hold information about you and, if we do, the type of information, the purposes for which we hold it, the possible recipients or types of recipients, and to have access to that information and require it to be corrected if it is inaccurate. You can do this by sending us an e-mail at firstname.lastname@example.org. Upon written request and within a reasonable time frame we will correct, delete and/or block personal information from further processing. We will retain your information as needed to provide you services and will retain and use your information as necessary to comply with our legal obligations, resolve disputes and/or enforce our agreements.
What is CI&T practice regarding data security?
a. We take appropriate steps to maintain the security and integrity of your information/data, including the use of encryption, password, physical security (e.g., lock and access control) and other security measures. As for information provided or collected online, you should understand that the open nature of the Internet is such that information/data may flow over networks without security measures and may be accessed and used by people other than those for whom the information/data is intended. We recommend that you always log out after each session and close the browser when done, especially when accessing the service from public terminals.
a. Third party websites
i. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
d. Social Media Widgets
e. Single Sign-On
i. You can log in to our site using sign-in services such as Facebook Connect, Google Apps Authentication, or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect and Google Apps give you the option to post information about your activities on this Web site to your profile page to share with others within your network.